Returns, Exchanges and Issues
RETURNS
We want you to be completely satisfied with high quality products that we offer. You are welcome to return anything that was ordered from MARCO, both new and sale items.
We don't put a deadline on returns if your not happy with fit and color. All we ask is that you make a reasonable effort to get it back to us timely. The item must be unworn, clean, and have the original tags attached.
To make sure your return is fast and efficient please include your order number and contact us at sales@marcogear.com to get the process started.
You may also ship your items back on your own. Please include your order number in the return packaging. We recommend using tracking services on your return to ensure its arrival. Ship returns to:
MARCO Returns, 214 South Silver Valley Rd, Leeds, UT 84746
Once we receive your item we will process the return and issue a refund for the full purchase price to the form of payment used originally. Please allow 7-10 days for processing the refund from the day MARCO receives your item.
EXCHANGES
Not happy with the size or color of the item you received? Let us get you into the gear that is just right for you.
First: Contact us at sales@marcogear.com to get a return shipping label. Providing your order number makes the process a little quicker and more efficient.
Second: Order your replacement item through the website at your convenience.
You will be charged for the new item at the time of the order and refunded the purchase of the original item when it is received and processed.
If it reduces your anxiety to wait for the returned item to be processed and refunded before you order the new item, that method is just fine too. Although we cannot guarantee your new item will remain in stock while we process your refund.
ISSUES WITH AN ITEM
If you are not satisfied with your MARCO product(s); we want to hear about it, and see how we can help. Your satisfaction is our priority. Here are some helpful tips to avoid any delays:
- Please enter your order reference number. This will allow us to quickly find your order.
- Clearly describe the problems with the product(s).
- Attach a picture to illustrate your concerns with the product(s).